Some fantastic and innovative new features were added to the AB Commerce platform in 2020.
Below is a summary of the Upgrades delivered in 2020
New Approval Process – a website management process that suits your business is crucial to the smooth running of your online store. With that in mind we have added new optional steps to the website management process to give you additional control should you need it, for more information see The Product Approval Process/Products Missing Images
B2B, Ability to Assign Account Managers – we recognise that the Customer & Account Manager relationship is very important to B2B clients so we have now added the ability to assign Customers to a specific Account Manager so that they are automatically cc’ed on all orders generated by that Customer. An Account Manager can also login and view only their Customer orders. For more information see Setting Up Sales Reps
Dashboard Sales Reports
Need to know your top selling products or brands in a hurry ?
Our Dashboard Sales Reports gives you the figures you need to guide your online sales strategy. Your Top Selling Products, Brands and Categories at your finger tips.
Use Top Products Viewed and Top Products Abandoned to identify sales opportunities and help discover any obstacles in completing a sale.
Find out more at Dashboard Sales Reports
Set a Maximum Order Quantity
It is now possible to set a Maximum Order Quantity to limit the quantity of a particular product that a customer can purchase. See Maximum Order Quantity
Custom Build Products
Need your customer to build a product to their own specification ? it is now possible to select from a variety of version options on the product detail page to custom build their product. For more information contact your Account Manager
Creating & Managing Versions
It is now easier to manually create and manage product versions using a new improved administration screen, See Manually Assigning Versions to products in the Using a Version Table article
Out of Stock Alerts
Don’t lose potential customers because the product they are looking for is out of stock ! Offer your customers the option to sign up for an email alert so they are notified when a particular product is back in stock.
We all know that popular products sell out fast, but how much should I reorder ? Use the email alert functionality to also find out what products your customers are interested in and what quantity of that product they want to purchase.
For more information about this functionality and how to activate it refer to https://support.abcommerce.com/hc/en-us/articles/360007836578-Out-of-Stock-Email-Alerts
Improvement to Delivery & Collection presentation
You asked and we listened ! Many of you had asked if we could look at how Delivery v Collection was treated during the Checkout process.
Our development team put their heads together and worked on a solution that we think leads to a much more positive experience for your customers.
Among the improvements made one of the major changes is that if a customer now chooses to Click and Collect, the delivery charge field does not appear.
Refunds Module (Paid Upgrade)
Managing refunds can be a major headache for Retailers so we are delighted to announce that we have been working on a Refunds Module that is now available.
The Refunds Module will help automate the refund process and ultimately lead to a more positive customer experience.
For more information about the Refund Module and the costs involved contact Help Desk
Wishlist
Customers with accounts can now easily create wishlists of products they may want to purchase and similarly B2B account customers can create List Managers. Contact Helpdesk to activate this functionality
Facebook & Instagram Integration
Shopping via social media channels has become increasingly popular. We have expanded our Integration feeds to now include Facebook and Instagram as well as Google Shopping. Click here for more details
Version Images
Choosing a shade of lipstick just got easier with our new Version Image functionality. You can now upload one or more images specific to versions so when a customer select a version, the main image changes to reflect the chosen version image. This provides your customers with a more comprehensive product view.Click here for more details
Product Add-Ons
Upsell products with our new Product Add On functionality. Display Add On products above the Add the Basket button and customers can purchase them by simply ticking a checkbox. Its a great way to upsell products that are traditionally sold together. Click here for more details.
Shipping Countries & Rates Admin
You can now select the countries/regions you deliver to and set shipping rates with new admin functionality. You can select from up to 250 countries to ship to. Options include changing to shipping by weight bands and changing the title of the country.
PLEASE NOTE: For clients with old shipping rates already set up, contact the Help Desk so that you can switch over to using these new admin screens –Click here for more details
Bulk Imports
Bulk importing your products is the most efficient way to update your product catalogue where you wish to add or update a large number of items. However, please be warned that careful consideration is required when making large numbers of changes through spreadsheets Please talk to helpdesk@magico,com before you consider any bulk updates.
You now have the facility to bulk upload the following CSV Files:
- Import New Products
- Update Existing Products
- Update Stock Levels
- Import Related Products
- Import Versions Table
- Import 301 Redirects
- Import Product Category Relationships
The bulk upload cannot be used for fields that are managed by systems integration. Click here for more detail
PLEASE NOTE: We suggest sending a sample file to the Help Desk to review prior to uploading the file
Click & Collect – Additional Options
Make click and Collect even more attractive by allowing your customers to select their preferred collection date. You can also configure the cut off time for collection each day and can select the days that are available for collection. More details here.
Account Holder Wish Lists
You can now opt to turn on the List Manager feature allowing logged-in accounts can create lists of products. These ‘Wish Lists’ can then be added to cart or saved to their account for future use. More details here. More details here.
Account Holders Dashboard
Even more reasons for customers to become Account Holders with our improved dashboard screens. Account-holders can now see a summary of their recent orders, recent lists they have created (if you have enabled the List Manager feature on your site), and any products they have requested to be emailed when back in stock this is highlighted when one or more of their products are back in stock.
Sales Rep Login
You can set up admin users to have sales rep functionality which allows them to log in as trade accounts and create/update their baskets and lists for them and put orders through for them.
Fast Entry Orders
You can now turn on an order form screen, this gives users the option to fill in a “spreadsheet” order form of product code and quantity and add them to their basket or their list quickly. More details here.
New 3rd Party PlugIn Integrations in 2020
AB Commerce are delighted to announce new fully integrated 3rd party plugins.
Autoaddress – Speed up the checkout process with an Autoaddress integration, the fast and simple way to capture addresses and Eircodes. If you would like to explore integrating Autoaddress please get in touch.
Flexi-Fi – Flexi-Fi allows customers to buy now and pay later. Flexi-Fi is Ireland’s latest way to pay and an easy alternative to paying with cash or credit card. If you are interested in integrating with Flexi-FI please let us know.
Segmentify – Segmentify offer ecommerce personalisation, powered by artificial intelligence and with its use guarantee their clients 20% increase in revenue, 9-times greater ROI and no less than 30% higher AOV. Get in touch with us if you would like to consider integrating with Segmentify
Criteo – Criteo is a personalized retargeting company that works with Internet retailers to serve personalized online display advertisements to consumers who have previously visited the advertiser’s website. A new integration is available for Criteo clients, contact Helpdesk for more information.
Refill Assistant Integration
Specialising in the Pharmacy Industry, Refill Assist offers integrated Online Prescription Orders and Online Vaccination Bookings. Once set up AB Commerce will integrate at no extra cost you. There are two new widgets available to you:
- Book an appointment form
- Online prescriptions form.
Azpiral Gift Vouchers Integration
We are delighted to announce a new integration partner Azpiral. This new integration facilitates the use of gift voucher codes both online and in-store for abcommerce clients using Azpiral Loyalty.